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SAP C_TS470_2412 Exam Syllabus Topics:
Topic
Details
Topic 1
- Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 2
- Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 3
- Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 4
- Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.
SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q44-Q49):
NEW QUESTION # 44
How do you create billing document requests (BDRs) for service contracts?
- A. Generate BDRs via Manage Billing Document Requests
- B. Create BDRs in the Create Billing Document Requests app
- C. Generate BDRs via report
- D. Create BDRs as follow-up documents
Answer: D
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, billing document requests (BDRs) are intermediate documents used to prepare billing data from service transactions (e.g., service contracts, service orders) before generating final billing documents like invoices. For service contracts (scope item 3MO - Service Contract Management), BDRs are created as part of the billing process to handle periodic or value-based billing. Let's evaluate each option based on the standard process:
* A. Generate BDRs via report: While reports (e.g., custom ABAP reports or transaction VF04 for billing due list in on-premise systems) can be used to trigger billing in some scenarios, this is not the standard method for service contracts in SAP S/4HANA Cloud Private Edition. The service contract billing process relies on automated or app-based mechanisms rather than standalone reports. No specific standard report is documented for generating BDRs directly from service contracts.
* B. Create BDRs in the Create Billing Document Requests app: There is no standard SAP Fiori app named "Create Billing Document Requests" in SAP S/4HANA Cloud Private Edition. The closest related app is"Create Billing Documents"(Fiori App ID F0796), but this app is used to generate final billing documents (e.g., invoices) from existing BDRs, not to create BDRs themselves. BDR creation happens upstream in the process, not via a dedicated creation app.
* C. Create BDRs as follow-up documents: This is the correct method. In the standard service contract process, BDRs are created automatically asfollow-up documentsfrom the service contract based on the billing plan assigned to the contract items. The billing plan (e.g., periodic or milestone-based) defines when billing events occur, and the system generates BDRs (transaction type typically F2 or a custom type) when the billing date is reached. This process is triggered via the"Release for Billing"action in the"Manage Service Contracts"app (Fiori App ID Fiori App F2178) or through background jobs (e.
g., job template "Service Contract Billing"). Once released, the BDRs are available for further processing into invoices, making this the standard and documented approach.
* D. Generate BDRs via Manage Billing Document Requests: The"Manage Billing Document Requests"app (Fiori App ID F2179) is used to monitor, edit, and release existing BDRs for billing, not to generate them initially. This app allows users to review and correct BDRs before they are converted into final billing documents, but the creation of BDRs happens earlier in the process as follow-ups from the service contract, not within this app.
The creation of BDRs as follow-up documents aligns with SAP's service contract billing workflow, where the billing plan drives the generation of BDRs automatically or semi-automatically upon release. This process is tightly integrated with the service contract's configuration (e.g., billing plan type, item category settings) and ensures accurate billing for recurring or value/quantity-based services.
Extract from SAP Documentation: "Billing document requests (BDRs) for service contracts are created as follow-up documents based on the billing plan, triggered by the release action in theManage Service Contracts app or via scheduled billing jobs." (SAP Help Portal,Service Contract Management - Billing Process, SAP S
/4HANA Cloud Private Edition).
NEW QUESTION # 45
Which of the following steps are required when creating a product bundle? Note: There are 2 correct answers to this question.
- A. Create a bundle product
- B. Maintain rules to combine different products
- C. Assign components or component groups to a product bundle
- D. Assign a bill of material to a product bundle
Answer: A,C
Explanation:
Aproduct bundlein SAP S/4HANA Cloud Private Edition, Service groups multiple products or services into a single offering. The required steps are:
* Create a bundle product (B):A product master record is created with an item category group supporting bundles (e.g., LUMF).
* Assign components or component groups to a product bundle (C):Components (e.g., materials or services) are added to the bundle via a bill of material (BOM) or similar structure.
* A:Rules are optional for dynamic bundles, not a mandatory step.
* D:A BOM might be used internally, but the step is assigning components, not the BOM itself.
"Creating a product bundle involves defining a bundle product and assigning components or component groups to it, typically via a BOM structure."
NEW QUESTION # 46
What can you display in the app Find Technical Object? Note: There are 3 correct answers to this question.
- A. Installation information of the technical objects
- B. System and user statuses of the technical objects
- C. Planned and call dates for recurring service activities
- D. Service costs of the technical objects
- E. Measurement documents and measuring points of the technical objects
Answer: A,B,E
Explanation:
TheFind Technical Objectapp in SAP S/4HANA Cloud Private Edition, Service provides details about technical objects (e.g., equipment, functional locations). The correct answers areA, B, C. Let's explore.
App Functionality:
This Fiori app allows users to search and view technical object data.
* Installation information (A):Shows where the object is installed (e.g., functional location hierarchy).
* Measurement documents and measuring points (B):Displays recorded measurements (e.g., temperature) and their points.
* System and user statuses (C):Lists statuses (e.g., "INST" for installed, user status "In Repair").
Why Not the Others?
* D:Service costs are in financial apps (e.g., Service Actuals), not this app.
* E:Planned/call dates are in maintenance plan apps, not here.
Example:
Search equipment "E001" # See installation (FL-001), measuring point (Temp), status (INST).
"The Find Technical Object app displays installation information, measurement documents and points, and system/user statuses."
NEW QUESTION # 47
To ship service parts to a customer in advance, which follow-up documents can be created automatically after the initial service order release? Note: There are 3 correct answers to this question.
- A. Sales order
- B. Reservation
- C. Purchase requisition
- D. Goods issue document
- E. Invoice
Answer: A,B,D
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, shipping service parts to a customer beforeservice execution (e.g., for on-site repair) involves follow-up documents created automatically uponservice order release. The correct answers aregoods issue document (A),sales order (C), andreservation (E). Let's dive into each.
Scenario Context:
A service order might include spare parts to be sent to the customer in advance. Releasing the order triggers logistics and inventory processes.
* Goods issue document (A):This records the physical shipment of parts from the warehouse to the customer. Upon release, if the service order includes deliverable items (e.g., via item category with delivery relevance), the system posts a goods issue (e.g., via transaction MIGO or automatically). This updates inventory and triggers accounting postings.
* Sales order (C):For billable parts, a follow-up sales order can be created automatically to handle the commercial aspect (e.g., via a sales order type linked to the service order). This integrates with SD for pricing and delivery.
* Reservation (E):This reserves stock in the warehouse for the service order's parts requirements. Upon release, the system generates a reservation (e.g., movement type 261) to ensure availability before goods issue.
Why Not the Others?
* Invoice (B):Invoices are created later, typically after goods issue or service confirmation, not automatically upon release.
* Purchase requisition (D):This is for procuring parts from a vendor, not shipping to a customer.
Process Flow Example:
Service order released # Reservation created (stock reserved) # Sales order generated (if billable) # Goods issue posted (parts shipped).
"Upon service order release, follow-up documents such as goods issue documents, sales orders, and reservations can be created automatically to facilitate shipping service parts."
NEW QUESTION # 48
In a maintenance plan, what is used to determine the items in a call object?
- A. A service order template
- B. A product bundle
- C. A bill of material
- D. A product proposal
Answer: C
Explanation:
In a maintenance plan, acall object(e.g., a service order) is generated based on scheduling. Theitemsin this call object-such as spare parts or services-are determined by abill of material (BOM)(Option D).
A BOM with usage type "4" (Plant Maintenance) or "S" (S4 Service) defines the components (materials or services) required for the maintenance task. When the maintenance plan triggers a call, the system references the BOM assigned to the technical object (e.g., equipment or functional location) or task list to populate the call object's items.
* Product bundle (A):Used for grouping products, not for maintenance plan items.
* Service order template (B):Defines a structure for service orders but is not linked to maintenance plan scheduling.
* Product proposal (C):Suggests items based on rules, not a source for call object items.
"The items in a call object generated by a maintenance plan are determined by the bill of material assigned to the technical object or task list, specifying required components."
NEW QUESTION # 49
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